Where to ask#
Discord
The community and staff. The fastest way to get help with setup and problems.
astroshield@gmail.com, for legal requests, billing and anything private.
GitHub
AstroShield on GitHub.
Plans that include priority support are the Quarterly and Lifetime plans. See Plans and pricing.
Before you ask#
Most questions are answered in one of these:
- Troubleshooting for console messages and common problems,
- IP reset when the license says
IP Locked, - the FAQ.
What to include#
A good report gets a quick answer. Include:
- What you expected and what happened. For example, "players are banned for
antiNoclipwhile using my teleport script". - The output of
astroshield statusfrom the server console. - The lines of the console around the problem, copied as text.
- The version from
resources/AstroShield/.version. - Your server build and framework, for example ESX or QBCore.
- The ban ID or case ID if it is about a ban.
- Your Transaction ID if it is about a purchase or a redeem error.
Never share these
Never post your .key file, a screenshot of it, your Discord webhook URLs or your account sign-in details. Staff will never ask for them.
Report a bypass#
If you found a way around a detection, tell staff privately on Discord or by email, with the steps. Please do not post it in public channels.
Suggest a feature#
Ask on Discord. Say what you want to do, not only the feature, so staff can suggest the best way.